Terms of sale and use

These terms apply when you enrol in a course on certify.newzealand.ai. They are an agreement between you and AI New Zealand Limited (company number 6343431, NZBN 9429046253156, 16a Gazelle Ave, Beach Haven, Auckland 0626). In these terms "we", "us" and "our" mean AI New Zealand Limited, and "you" means the person enrolled.

Please read them with our privacy statement, which explains what we collect and who sees it.

1. Your rights come first

1.1 If you are a consumer, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these terms takes those rights away or limits them. Where a term below seems to say otherwise, your rights under those Acts win.

1.2 Section 12.4 explains the one case where the Consumer Guarantees Act may not apply: a business that buys in trade and confirms that in writing.

2. Your account

2.1 You sign in with an 8-digit code we email to you. We never send sign-in links. Keep access to your email account secure, and tell us straight away if you think someone else has signed in as you.

2.2 An account is for one person. Do not share it.

2.3 Give us your real name. It is the name we put on your certificate.

2.4 Courses are for people aged 18 or older.

3. Buying a course

3.1 Prices are in New Zealand dollars. The price shown on the public site includes GST at 15 percent. We email you a tax invoice with every paid enrolment.

3.2 Card payments are processed by Stripe. We never see or store your full card number.

3.3 A coupon reduces the price as its terms say. A 100 percent coupon means no payment is taken. Coupons have no cash value, cannot be exchanged for cash, and may have an expiry date or a limit on how often they can be used.

3.4 Your enrolment starts, and this agreement is formed, when we confirm it by email.

3.5 If a price is shown wrongly because of an obvious error, we will tell you before we take payment where we can. If we have already taken payment, you can choose to pay the correct price or have a full refund.

3.6 If your employer arranged your seat, section 10 also applies.

4. What you get

4.1 For each course you enrol in, you get:

• access to the course lessons, quizzes and practical checkpoints, for your own learning;
• AI-generated draft feedback on your practical checkpoints (see section 6.2);
• a final assessment marked by a person at AI New Zealand;
• up to two re-sits at no extra cost if your assessor asks for one, each started within 30 days of being told a re-sit is required (see section 6.6); and
• a certificate of completion when you pass.

4.2 Work at your own pace. We will not end your access to a course you have paid for within 12 months of enrolling, except under section 8 (conduct) or section 11 (ending the agreement). After that, we may end access to a course you have not finished, and will email you at least 30 days before we do.

4.3 We may update a course to keep it current. We will not reduce what you paid for in a way that matters. If we withdraw a course before you can finish it, and it is not your fault, we will offer you an equivalent course or refund the part you could not use.

4.4 We take reasonable care to keep the platform running, but it may sometimes be unavailable for maintenance or for reasons outside our control.

4.5 The course is general education about using AI at work. It is not legal, financial, employment or other professional advice about your own situation.

5. Refunds

5.1 No change-of-mind refunds. Please check the course page before you enrol. We do not give refunds because you change your mind, find you no longer need the course, or do not finish it. This does not affect your rights under the Consumer Guarantees Act 1993, set out in 5.2, which we cannot and do not exclude when you buy as a consumer.

5.2 Your guarantees under the Consumer Guarantees Act. Whatever the timing, we guarantee that our services will be carried out with reasonable care and skill, will be fit for any particular purpose you told us about before you enrolled, and will be completed within a reasonable time. If we fail to meet a guarantee:

• if the problem can be fixed, we will fix it within a reasonable time;
• if we do not fix it within a reasonable time, you can have it fixed by someone else and recover the reasonable cost from us, or cancel and get a refund for the service;
• if the failure is substantial or cannot be fixed, you can cancel and get a refund for the service, or keep it and get compensation for any drop in its value; and
• you may also be entitled to compensation for other loss that was reasonably foreseeable. This is a summary. Your full rights are set out in the Act.

5.3 How to ask. Email justin@newzealand.ai with the email address on your account and the course. We refund to the card you paid with, within 10 working days of agreeing the refund.

5.4 What a refund ends. A full refund ends your enrolment in that course. We do not issue a certificate for a refunded enrolment.

5.5 Coupons and employer seats. If you paid nothing because of a 100 percent coupon, there is nothing to refund. If your employer paid, refunds are between your employer and us. Your guarantees under the Consumer Guarantees Act still apply to the service you receive.

6. The assessment and your result

6.1 How you answer. The final assessment includes written scenario answers. You type each answer.

6.2 Checkpoint feedback is AI-generated. Practical checkpoints receive AI-generated draft feedback. It is labelled as such. It is practice notes, not a mark, and it decides nothing. Submitting the checkpoint is what completes the section. If the feedback looks wrong, ask a person.

6.3 A person decides your result. Your final assessment is marked by an AI New Zealand assessor against the rubric published for the course. Our tooling may prepare notes for the assessor, but a person makes every decision. No result is ever released by software.

6.4 Possible results.

• Pass. We issue your certificate.
• Revision requested. Your assessor names one thing to strengthen. You revise that part and resubmit.
• Re-sit requested. Your assessor names the criterion that was not met. You sit the assessment again (section 6.6).

We aim to give you your result within five working days of submission.

6.5 Query this result. If you receive a revision or re-sit result, you can use "Query this result" once for that attempt. A different assessor then reviews your work afresh. Their decision is the result for that attempt. You can still raise a complaint under section 14.

6.6 Re-sits. A re-sit opens 7 days after we tell you a re-sit is required, so there is time to reflect, and you must start it within 30 days of that date. If you query the result under section 6.5, the 30 days run from the date we tell you the outcome of that query. A re-sit uses a fresh set of scenarios and costs nothing. You can have up to two free re-sits. If the 30 days pass, or you have used both, email us and we will talk with you about what would help. We will not charge for any further attempt without agreeing it with you first.

6.7 Adjustments. If you need an adjustment to take the course or the assessment, for example more time or a different format, tell us before you start the final assessment and we will make reasonable adjustments.

7. Your certificate

7.1 Your certificate is a certificate of completion issued by AI New Zealand. It is not an accredited qualification. It is not registered with NZQA and it is not a licence to practise. Your certificate is valid for 18 months from the date of issue. After that, the verification page still confirms it was issued and when, but shows it as expired.

7.2 Each certificate carries a credential code. Anyone can check it at certify.newzealand.ai/verify by entering both the name on the certificate and the code. The check shows your name, the course, the issue date, the course outline, the assessments you completed and whether the certificate is current, expired or revoked. It never shows scores, answers or assessor comments.

7.3 The verification page is hidden from search engines. Anyone you give your name and credential code to can still check it.

7.4 If your name changes, ask us to reissue your certificate. It keeps the same code and shows only your current name.

7.5 If your employer arranged your seat, the certificate may say it was delivered for your employer and, where your employer's AI guidelines applied, that you were also assessed against them.

8. Conduct and integrity

8.1 Your own work. Everything you submit for assessment must be your own thinking. Nobody else may sit any part of the course or the assessment for you.

8.2 AI tools. You may use AI tools where the course or an exercise says you may, and in the way it says. Where it asks you to work without them, do not use them. If you are unsure, ask us before you submit.

8.3 No impersonation. Do not pretend to be someone else, let someone else use your account, or use someone else's.

8.4 Keep the assessment fair. Do not share assessment scenarios, your answers or the rubric notes with other learners, and do not use someone else's answers.

8.5 Describe your certificate honestly. Do not change it, describe it as an accredited qualification or as something it is not, or present an expired certificate as current.

8.6 Respect the platform. Do not try to get around security, access other people's information, overload the service, or copy course content in bulk.

8.7 If something you write in an answer suggests that you or someone else may be at risk, our system alerts a named person at AI New Zealand straight away, without copying your words into the alert. That person reads the answer and may contact you. If we believe it is necessary to prevent or lessen a serious threat to someone's life, health or safety, we may contact emergency services or another appropriate person. Our privacy statement explains this.

9. Declining or revoking a certificate

9.1 We may decline to issue a certificate, or revoke one, if we reasonably conclude that:

• the assessed work was not your own, or someone else sat the assessment;
• you seriously breached section 8; or
• the certificate was issued by mistake, including to the wrong person.

9.2 Before we decide, we will tell you what we found and give you at least 10 working days to respond, unless there is clear evidence of fraud, in which case we may act first, then give you the chance to respond, and will reinstate the certificate if we got it wrong. A person decides, and we give you the reasons in writing.

9.3 We never decline or revoke a certificate only because software suggests work may have been written by AI. A person looks at the evidence.

9.4 A revoked certificate stays on the verification page marked "revoked", with the date. The reason is not shown publicly.

9.5 If your employer arranged your seat, we tell your employer's key contact that the certificate was revoked. We do not share the details of why without your agreement, unless the law requires it.

9.6 If we revoke because of our own mistake, we will put it right or refund you. We do not refund a certificate revoked for a breach of section 8.

10. If your employer arranged your seat

10.1 Your employer has an agreement with us for seats. These terms still apply between you and us, including the rules about conduct and your certificate.

10.2 Your employer can see your name, work email, role as you gave it, the course, when you registered, your progress by section, your completion date, your outcome and your certificate date. We do not give your employer your answers, transcripts, checkpoint feedback or assessor comments unless you ask us in writing to share them, or the law requires it. Your outcome and certificate date appear to your employer no sooner than two working days after we tell you.

10.3 Your employer may ask us to assess your work also against its own AI guidelines. That extra criterion is reported to your assessor alongside the standard rubric. It does not pass or fail you on its own. You will see a notice naming the guidelines before you accept your seat, and you can choose to take the public version of the course instead at your own cost.

10.4 Your certificate is yours and stays valid if you leave your employer, until it expires or is revoked. You keep access to finish a course you have started for at least 12 months from when you accepted the seat, even if you leave your employer or their agreement with us ends.

11. Ending the agreement

11.1 You can close your account at any time by emailing us. A refund is available only under section 5.

11.2 We can suspend or close your account for a serious or repeated breach of section 8. We will tell you why first, unless doing so would be unlawful or put someone at risk.

11.3 If we ever stop offering a course or the platform, we will give you reasonable notice and refund the part of any paid course you cannot finish. Certificates can be verified for 7 years from issue. Verification shows a certificate as valid for 18 months from issue, and as expired after that.

12. Liability

12.1 Nothing in this section limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, or any liability for fraud, wilful misconduct or anything else the law does not allow us to limit.

12.2 Subject to section 12.1, we are not liable for loss that was not reasonably foreseeable when you enrolled, or for loss caused by events outside our reasonable control.

12.3 Subject to section 12.1, our total liability to you for a course is limited to the greater of the price you paid for it and the public price of the course when you enrolled.

12.4 Businesses buying in trade. If you buy a course for the purposes of a business and you confirm at checkout, in writing, that you are acquiring it in trade, then we both agree that the Consumer Guarantees Act 1993 does not apply to that purchase, as section 43 of that Act allows, and that this is fair and reasonable. If you buy for a business, you confirm that you are authorised to act for it. This section does not apply to anyone buying as a consumer. If the Act's conditions for this are not met, the Act applies and nothing in these terms reduces your rights under it.

13. Electronic communications

13.1 You agree that we can give you information and documents electronically, by email or through your account, including sign-in codes, receipts and tax invoices, results, notices and changes to these terms. This is your consent for the purposes of Part 4 of the Contract and Commercial Law Act 2017.

13.2 Ticking the box at enrolment is your electronic acceptance of these terms. The agreement is then formed as set out in 3.4. We record the time and the version you accepted.

13.3 We send marketing email only if you have agreed to receive it, and every marketing email lets you unsubscribe, as the Unsolicited Electronic Messages Act 2007 requires. Emails about your enrolment and results are not marketing.

14. Questions and complaints

14.1 Email justin@newzealand.ai. We reply within 10 working days.

14.2 If we cannot resolve a complaint together, you can take it to the Disputes Tribunal (for claims up to $60,000). Privacy complaints can go to the Office of the Privacy Commissioner (see our privacy statement).

15. Intellectual property

15.1 The course content, videos, scenarios, rubrics and the platform belong to us or the people who license them to us. You may use them for your own learning. Do not copy, record, publish, sell or share them, except for short extracts for your own notes.

15.2 We do not claim ownership of your answers. To the extent you hold the rights in them, you give us a free, non-exclusive licence to store, copy and process them (including through the service providers named in our privacy statement), mark them, give feedback on them, and keep them for as long as our privacy statement describes. Only if you opt in on your profile (it is off unless you turn it on), an assessor may pick short extracts from your marked answers, remove names and identifying details, and use them to calibrate the AI draft notes our assessors see. You can turn this off at any time and we stop using them and remove them from the calibration set within 30 days. We never use your material to train any AI model.

15.3 You may share your certificate, post it online and add it to your LinkedIn profile.

16. Changes to these terms

16.1 We may change these terms for future enrolments. A change that is materially worse for you does not apply to a course you have already enrolled in, unless the law requires the change. We will email you about any change that affects an existing enrolment.

17. General

17.1 These terms are governed by New Zealand law, and the New Zealand courts and the Disputes Tribunal can hear any dispute.

17.2 If any part of these terms cannot be enforced, the rest still applies.

17.3 If we do not enforce a term straight away, we can still enforce it later.

17.4 We may transfer this agreement to a business that takes over the platform, if your rights are not reduced. We will tell you if we do.

Contact. AI New Zealand Limited, 16a Gazelle Ave, Beach Haven, Auckland 0626. justin@newzealand.ai.