Have ChatGPT produce the work.

Course Overview

1. Section 1

   Foundations: ChatGPT, safely and well

   What you will be able to do: Use ChatGPT safely with your organisation's information, write prompts that get specific, usable work first time, and know which part of ChatGPT each job belongs in.

   • Meet ChatGPT

     How ChatGPT behaves, why it sounds just as confident when it is wrong, and your first real back and forth on something from your own job.

   • Safety first

     Where your data goes on each plan, how the Privacy Act 2020 applies, and the one habit that keeps confidential information out of the wrong place. You write your organisation's three-line rule.

   • Prompting with purpose

     The GCSE framework (Goal, Context, Source, Expectations) and the follow-up turns that take a generic first draft to work you would put your name on.

   • Chats, Projects, ChatGPT Work and skills

     The different ways to work in ChatGPT, what each one is for, and a simple rule for choosing the right one for each job on your list.

   • Case study: read the renewal pack

     Turn a long renewal request into a one-page decision brief for leadership, then check the claims that would be most expensive to get wrong.

   2 quizzes

2. Section 2

   Real work: memory, brand, data, evidence

   What you will be able to do: Set up a ChatGPT Project that knows your organisation, produce on-brand documents, analyse data you can check, research with sources you can defend, and capture expert know-how without asking anyone to write it down.

   • Projects and organisational memory

     Build a ChatGPT Project from a small, curated set of files about how your organisation works, so it knows your context before you type a word.

   • On-brand documents

     Use a brand reference file and a styled starter template so documents come out looking like your organisation first time, and avoid the font trap.

   • Working with data

     Analyse spreadsheets with the working shown, a firm rule on missing data, and a hand check of the figure that carries the most money.

   • Research and evidence

     Research with sources, label every claim verified, inferred or unknown, and build a comparison you can come back to and refresh.

   • Capturing what is in someone's head

     Document an expert's process for about an hour of their time: record them working, ask four questions at the decision points, and have them correct rather than write.

   3 quizzes

3. Section 3

   Agentic: ChatGPT Work, skills, guardrails

   What you will be able to do: Brief ChatGPT to complete multi-step jobs across real files, redesign one of your own workflows, turn it into a reusable skill, limit what an agent can reach, and schedule work that is done before you start the day.

   • ChatGPT Work: from chat to task

     Brief ChatGPT to run a multi-step job across real files, with the outcome, inputs, rules and a stopping point set before it starts.

   • Redesign one workflow

     Map one of your own recurring processes, decide which steps an agent owns and which stay with a person, and name the number you will move.

   • Build a skill

     Turn your redesigned process into a reusable skill that ChatGPT runs the same way every time, whoever is at the keyboard.

   • Guardrails and agent security

     Prompt injection, over-permissioned apps and unattended action, and the two questions that keep an agent safe: what can it reach, and where must it stop and ask you.

   • Scheduled tasks and apps

     Set up a scheduled task that does real work before you start the day, written to stand on its own and never send anything without you.

   3 quizzes

4. Section 4

   Wrap up

   What you will be able to do: Leave with a four-week plan for putting what you built into daily use, your questions for your next team meeting, and your certificate.

   • Your first 30 days with ChatGPT

     A week-by-week plan to put your Project, workflow, skill and scheduled task into daily use, and how to take it wider across your organisation.

   • Your certificate and what's next

     How your certificate is earned, and where to go next with your organisation.

   1 quiz